Complete Satisfaction Guarantee

If you're not completely satisfied with the style, color or quality of your selected product, we'll work with you to get it right.

You will need to contact us within 7 calendar days after you take delivery and we'll walk you through (over the phone) on what changes are needed. We will then send you a new blind of equal value with only a small shipping fee. 

Disclaimer – Please Read.

·         There is a limit of 1 remake per item; 2 item remakes per household per lifetime (unless we are at fault)

·         Same measurements will be exchanged only, and must be with 7 days of receipt of your blinds arriving at your home.

·         Changes are restricted to having the size and mount and wanting a change of colour or fabric of the same value.

·         Refunds are not offered under this guarantee once a this Guarantee is used.

·         You must have received your product to qualify for this policy. Prior authorization is required for returns.

We will not cover under this:

·         Commercial orders, defined as any order: with 25 or more blinds per order.

·         Any product ordered outside our recommended sizes or specifications

·         Measuring changes are not available as part of this guarantee 


Your Measurements Guaranteed offers you peace of mind about measuring your blinds.

Mistakes Happen; But We've Got You Covered. make sure you have total peace of mind and assurance when measuring for our roller blinds online. If you made a mistake measuring your blind, we'll remake for you at the cost of the shipping. You will only pay for the blind if there is a big difference in size between your first measurement and your new measurement.

Disclaimer – Please Read.

·         There is a limit of 1 remake per item; 2 item remakes per household per lifetime (unless we are at fault)

·         Same fabric exchanges only, and must be with 7 days of receipt of your blinds arriving at your home

·         Changes are restricted to size and mount only. (i.e should be recess fit but was measured as face fit)

·         Refunds are not offered under this guarantee.

We will not cover under this:

·         Commercial orders, defined as any order: with 25 or more blinds of the same

·         Any product ordered outside our recommended sizes or specifications

Product Warranty

We extend the following warranty to the original purchaser of window treatments, which are properly installed in the original window, with proof of purchase. This is in addition to any warranty provided by manufacturers of products sold under brand names.

What is covered:

  • Materials, operating mechanisms and other parts are covered from 3 to 5 years depending on the selected fabrics. You will be charged for replacement parts on any order that's more than 5 years old and or if the fault is caused by incorrect use or operator damage.
  • Manufacturer defects and shipping damage must be reported (reported within 7 calendar days of receiving your items)

What is not covered:

  • Variations in texture, construction or color of natural products and natural color changes to materials that take place over time.
  • Product failure due to any of the following:
  • Improper installation, operation or cleaning
  • Normal wear and tear
  • Excessive exposure to heat, sunlight or moisture
  • Damage from children, pets or insects
  • Improper cleaning
  • Alteration of any kind
  • Products that exceed size recommendations or are outside of product specifications

Resolution of Warranty Issues:

  • Repair or Replace: We will determine, at our discretion, whether the product will be repaired or replaced.
  • Product Discontinuation: If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches as closely as possible. In the event that there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original specifications.
  • Shipping Costs: After a 3 month period, the customer is responsible for any shipping costs associated with warranty repair.
  • After Warranty Expiration:
    • After warranty expires, many products can still be repaired for a nominal charge.
    • In many cases, a repair kit with the necessary components and instructions to facilitate the repair can be sent to the customer. A nominal charge may apply.

Resolution Procedures: Call the number on our website, and provide your original order number.

This warranty takes the place of all other stated warranties, whether written or oral. In no event shall we be liable for incidental or consequential damages that may result from any defect in product or breach of this warranty. We reserve the right to inspect any part or component prior to replacements. In order for repair or replacement to be made, a Bill of Sale, cancelled check or other payment record verifying the original purchase date must be presented to us. The exclusion or limitation of incidental or consequential damages may vary according to state of purchase, therefore the above limitations or exclusions may not be applicable to you. This warranty gives you specific legal rights and may also include other rights which may vary from state to state.


Changes, Cancellations and Refunds

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. Below are some points about how we handle cancellations and changes:

  • Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 6 hours after your online order is finalized.
  • If you cancel your order during this 6 hour period, and manufacturing has not started we will refund your money less any credit card or processing fees.
  • Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 6 hour period.
  • On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
  • We reserve the right to reject any order, at our discretion.


Inspection of Merchandise

IMPORTANT: If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 7 calendar days after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us within this 7-day period, we won't be able to do so. All damaged shipments must be signed for as damaged.


Safe and Secure Internet Commerce 

When you place orders, all of your information is processed through our secure server. We utilize industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. If you would prefer not to place your order online, simply contact us by phone and a customer service representative will take it for you.



We respect your privacy, and know that it is important to you how your information is handled. All personal information you provide us WILL remain absolutely confidential and be used solely to communicate better with you. To see the ways that we use the information you provide us, visit our Privacy Policy for further details.


Payment Options

We accept Visa, Mastercard through our online secure provider Stripe. Please see Stripes privacy policies here. (link; Please note there may be a small surcharge for this service. You can also pay via EFT payment via our bank account which is shown in the check-out area. Please note however that this option may result in a delay to manufacturing / delivery as we cannot confirm order until payment has cleared. In the unlikely event that there is an error in pricing, we reserve the right to correct the pricing. You will have the option to cancel the order or pay the correct amount for the product.

Sales Tax

In compliance with Australian tax laws, we are required to charge GST on your purchases.

Delivery Information

We want your ordering experience to be as simple as possible, which is why we offer free shipping to all Australian States (except W.A, N.T and Torres Strait Islands).
Here are some important notes on shipping:

  • No shipments can be made to PO Box addresses.
  • For the fastest service possible, we ship most products directly from the manufacturing facility located closest to you.
  • Please ensure you have selected "Allow shipment to be left if no one home"


Multiple Shipments

Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready, meaning you may receive multiple shipments for the same order. That way, you’ll have each product as soon as possible!

*Oversized Shipments

For shipments that must be sent via common carrier (usually blinds more than 2500mm in width), the carrier will call you to schedule delivery. Your package will not be delivered until you confirm a delivery time. If you do not schedule within 3 days of the carrier’s attempt to call, you’ll be charged storage fees on a per-day basis. Once fees begin, 3 more contact attempts will be made before your order is destroyed.
Therefore it is very important that you provide a good contact number when ordering, and that you answer or promptly respond to contact attempts from the freight carrier or from
We highly recommend that you inspect all oversized packages for damage.

  • Product(s) with minor damage may be able to be used and should be accepted and noted.
  • There is a 7-day time period to report any unusable product for a remake. Please contact us within 7 days of receiving your package if you think you need a remake.
  • If your package is too large to ship by AustPost we will ship it from the manufacturer’s facility via freight carrier, usually to your front door. (Please note: Carriers do not typically deliver to multi-unit buildings.)
  • Customer is responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.

Freight Damage and Missing Parts

Upon receiving your order please be sure to inspect boxes carefully and alert your driver to any observed damage. If you find damaged items, please do not discard the boxes! We highly encourage you to take pictures of the damage, as the carrier will likely require them to process your claim.

Please contact us within 7 calendar days of the delivery date to report any freight claims to Customer Service.

If any parts are missing from your order (including installation materials such as screws and brackets), please contact us within 7 calendar days and we’ll help you get replacement parts. If it has been more than 30 calendar days since you received your order, there will be a charge for any requested parts.

Delivery Times

Delivery times given are estimates based on normal production and shipping times, and may vary depending on the product.

  • Estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days.
  • On occasion, there may also be delays caused by backordered merchandise, factories slowing or stopping production to take inventory, temporary factory overload, or other unforeseen problems.
  • Estimated delivery times may also vary during peak seasons such as holidays.


Guaranteed Before Christmas Shipping

For guaranteed delivery by Christmas:

Guaranteed holiday delivery dates do not apply to oversold materials, incomplete orders, specialty shapes, motorized products, oversized products, products ordered outside recommended sizes and/or specifications, products with stated production times that will preclude delivery by the holiday, orders of more than 20 blinds, or in an event of a natural disaster; delivery subject to shipping availability.

Discontinued and/or Back Ordered Items

At times, products or colors are discontinued or placed on backorder by manufacturers we work with. We make every effort to remove discontinued items as soon as we are made aware of them. Whenever we receive notice of backordered items, we will notify you immediately and give you the option to change or cancel your order.

Commercial Orders

Any order containing 25 items in the one order.
Commercial orders do not qualify for our Complete Satisfaction Guarantees or other Guarantees