We want your ordering experience to be as simple as possible on Bondo. This is why we offer free shipping on orders over $350.00 on standard size packaging under 2000mm.
If products exceed this width this may incur additional charges which you will see in your confirmation of order email.
Here are some important notes on shipping:
- No shipments can be made to PO Box addresses.
- For the fastest service possible, we ship most products directly from the manufacturing facility.
- Please allow 7 to 10 business for manufacturing and further 4 to 5 business days depending on your location, for delivery. We will send all items as priorities to reduce delivery time.
- Please factor in non-working days for your expected time of delivery.
- For best and quickest delivery please select - Authority to Leave Parcels when checking out. Please leave notes of the best location at your property to place the parcels so they are not in the weather or get damaged. All items are securely wrapped, so damage should not occur after delivery, but this will allow the best solution to have your items delivered. However this at the discretion of you to use and once item delivered damage is at your own risk.
Different types of window treatments are often
made in different manufacturing facilities.
For the fastest delivery, we ship each product item as soon as it is ready, meaning you may receive multiple shipments for the same order.
That way, you’ll have each product as soon as possible!
For shipments that must be sent via common
carrier (usually blinds more than 2500mm in width), the carrier will call you
to schedule delivery. Your package will not be delivered until you confirm a
delivery time. If you do not schedule within 3 days of the carrier’s attempt to
call, you’ll be charged storage fees on a per-day basis. Once fees begin, 3
more contact attempts will be made before your order is destroyed.Therefore it is very important that you
provide a good contact number when ordering, and that you answer or promptly
respond to contact attempts from the freight carrier or from bondo.com.au
We highly recommend that you inspect all oversized packages for damage.
- Product(s) with minor damage may be able to be used and should be accepted and noted.
- There is a 7-day time period to report any unusable product for a remake. Please contact us within 7 days of receiving your package if you think you need a remake.
- If your package is too large to ship by AustPost we will ship it from the manufacturer’s facility via freight carrier, usually to your front door. (Please note: Carriers do not typically deliver to multi-unit buildings.)
- Customer is responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.
Freight Damage and Missing Parts
Upon receiving your order please be sure to inspect boxes carefully and alert your driver to any observed damage. If you find damaged items, please do not discard the boxes! We highly encourage you to take pictures of the damage, as the carrier will likely require them to process your claim.
Please Contact Us within 7 calendar days of the delivery date to report any freight claims to bondo.com.au Customer Service.
If any parts are missing from your order (including installation materials such as screws and brackets), please contact us within 30 calendar days and we’ll help you get replacement parts. If it has been more than 30 calendar days since you received your order, there will be a charge for any requested parts.
Delivery times given are estimates based on normal production and shipping times, and may vary depending on the product.
- Estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days.
- On occasion, there may also be delays caused by backordered merchandise, factories slowing or stopping production to take inventory, temporary factory overload, or other unforeseen problems.
- Estimated delivery times may also vary during peak seasons such as holidays.
For guaranteed delivery by Christmas:
- All products must be ordered by December 1st ensure delivery prior to Christmas
Guaranteed holiday delivery dates do not apply to oversold materials, incomplete orders, specialty shapes, motorized products, oversized products, products ordered outside recommended sizes and/or specifications, products with stated production times that will preclude delivery by the holiday, orders of more than 20 blinds, or in an event of a natural disaster; delivery subject to shipping availability.